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Delivery

We will always do our best to dispatch your order on the same or next day but on occasions this may not always be possible. On dispatch of your goods we will email you to confirm this and any information regarding the shipping.

Eco Dog Company Postage costs

Standard Delivery Charges to *Mainland UK /Northern Ireland*

Shopping Cart  Up to £100 Over £100
Postage Cost  £3.99 FREE*

*Orders over £100 are delivered to mainland United Kingdom and Northern Ireland addresses completely free of charge using an economy courier service. (Basket total over £100, not including postage).

Occasionally, we use Royal Mail Second Class for small parcels up to 1Kg. For the majority of parcels, we use a 2- 4 working day courier service operated by MyHermes.

Our website does give you the option of an upgraded, express courier service with Interparcel/UPS. This service is entirely optional and is priced at £8.99. Regretably, this delivery option may be removed from the website on those odd days that we unable to fulfill the service.

*We may request a postage surchage for those orders over 2Kg to the Scottish Highlands/Islands and Isle of Man*

Despite the increased postage/courier costs, we have endeavoured to keep our costs reasonably priced.  Actual postage/courier costs are not cheap and in most cases we have to absorb the cost. If you have any further queries or specific delivery needs that are not listed please contact us. We are more than happy to help and will always try to accommodate your needs.

 

Overseas orders

We are more then happy to arrange sending parcels overseas. If you would like to order for a delivery address in the Europe, you can process your order via our website and then we can invoice you for the additional postage required. Alternatively, please contact us with your 'shopping list' and then we can come back to you with an accurate postage quote.

To date we have delivered parcels to Belgium, Spain, Germany, Greece, France, Czechslovakia, Sweden, Liechtenstein and Southern Ireland (Eire) ....and we'd certainly be delighted to extend that list!

 

Packaging

We always endeavour to reuse packaging and recycled materials in our wrapping! These include: - Reused boxes/bubble wrap, recycled card and paper, bio-starch peanuts and shredded waste paper. We sent the majority of parcels in sturdy wine boxes that we obtain from a local wine merchant - so please don't be alarmed, remember we are trying to save the world!

We now also use biodegradable mailing bags from 'eco mailing bags' - all manufactured in the UK.